Refund policy

Last updated: 25 August 2026

Every Crowned Attire item is made to order. Because production begins specifically for you once an order is placed, we are unable to offer returns or exchanges for reasons such as sizing, change of mind, or ordering the wrong item. We ask that you check our size guide and product details carefully before purchasing.

Returns are accepted only where an item arrives damaged, faulty, or incorrect. To request a return under these circumstances, contact us at info@crownedattire.com within 14 days of delivery. As our products are fulfilled through a network of production facilities, the correct return address will depend on which facility shipped your order. We will confirm the correct address for your specific order once your return has been approved.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with return questions at info@crownedattire.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. When you get in touch, please include your order number, clear photos of the item and any packaging damage, and a short description of the issue, so that we can evaluate it and put things right.

Exceptions and Non-Returnable Items

Because every Crowned Attire item is made to order specifically for you, the following are not eligible for return or exchange:

•     Items ordered in the wrong size, where the correct size was available at the time of purchase

•     Change of mind after an order has entered production

•     Sale items and gift cards

Please get in touch if you have any questions or concerns about a specific item before you order, as we are happy to help you choose the right size and fit.

Exchanges

As each item is made to order, we are unable to offer standard exchanges. Where a return has been accepted due to a damaged, faulty, or incorrect item, we will offer a replacement or a full refund at our discretion, once the issue has been confirmed.

European Union 14-Day Cooling Off Period

Because Crowned Attire products are made to order and produced specifically to your specification once purchased, they are treated as bespoke or personalised goods. Under the Consumer Contracts Regulations and equivalent European Union distance-selling rules, the standard 14-day right to cancel does not apply once production has begun. This exception does not affect your right to a replacement or refund where an item arrives damaged, faulty, or incorrect, as set out above.

Refunds

Where a return has been accepted, we will notify you once we have received and inspected the item, and let you know whether the refund or replacement has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@crownedattire.com.

Fulfilment Facility Return Addresses (Internal Reference)

The address a customer is given for an approved return depends on which facility fulfilled their order. This section is for internal reference and is not intended for customer-facing publication.

•     US and Mexico facility: 217 Wrangler Drive, Coppell, Texas 75019, United States

•     Canada facility: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

•     Latvia facility: Lidostas Parks, Marupes novads, Latvia LV-2167

•     Spain facility: Travessia Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

•     UK facility: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ, United Kingdom

•     Australia, apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031, Australia

•     Australia, non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056, Australia

•     Australia, phone cases: 6 Axis Crescent, Dandenong South VIC 3175, Australia

•     Japan, apparel orders: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan

•     Japan, non-apparel orders: Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801, Japan

•     Brazil facility: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazem 111, Galpao 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias, RJ, Brazil