Frequently asked questions
Orders & Shipping
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by destination. Please see our Shipping Policy for estimated timeframes.
How long does shipping take?
Shipping generally ranges from 7-30 business days depending on your location, plus 2–7 business days for processing before dispatch.
How do I track my order?
You'll receive a tracking link by email once your order ships. Tracking details may take up to 48 hours to update.
Will I be charged customs or import fees?
International orders may be subject to customs duties or taxes charged by your local authority. These are the customer's responsibility and aren't included in the order total.
Can I change or cancel my order after placing it?
Since items are made to order and production starts quickly, please contact us as soon as possible. Once production has begun, we are unable to make changes or cancel the order.
Returns & Issues
Can I return items?
Due to our made-to-order model, we do not accept returns for sizing issues, buyer's remorse or change of mind. Returns are only accepted for items that arrive damaged or incorrect.
My item arrived damaged or wrong. What should I do?
Contact us within 14 days of delivery with your order number, photos of the issue and a short description. We will arrange a replacement or refund.
My order has not arrived. What should I do?
First check your tracking link. If there has been no movement after the estimated delivery window has passed, get in touch and we will investigate with the courier.
Products & Sizing
How do I find my size?
Each product page includes a size guide with measurements. We recommend checking this before ordering, as we are unable to offer returns for sizing issues.
Why might my item look slightly different from the website photos?
As each piece is made to order, minor variations in colour or print placement can occur due to manufacturing and screen differences. See our Disclaimer Policy for more detail.
How should I care for my Crowned Attire pieces?
Machine wash cold, inside out, with similar colours. Avoid tumble drying and direct ironing over printed areas to preserve print quality and fit.
Payment
What payment methods do you accept?
We accept all major debit/credit cards and other checkout options available through our payment partners at checkout.
Is my payment information secure?
Yes. All payments are processed securely through our payment providers, and we do not store your full card details.
Still Have a Question?
Get in touch at info@crownedattire.com ]and we will be happy to help.